Terms & Conditions
Last updated: September 1, 2025
1. Acceptance of Terms
By accessing and using the services of Bansal Immigration Consultants ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement.
2. Services Provided
We provide immigration consulting services including but not limited to:
- Visa application assistance
- Immigration advice and consultation
- Document preparation and review
- Lodgement of applications with relevant authorities
- Follow-up and case management
3. Client Responsibilities
As our client, you agree to:
- Provide accurate and complete information
- Submit all required documents in a timely manner
- Pay all fees as agreed
- Inform us of any changes in your circumstances
- Comply with all applicable laws and regulations
4. Fees and Payment
Our fees are as agreed in your service agreement. Payment terms include:
- Initial consultation fees are payable in advance
- Service fees are due as per the payment schedule
- Government fees are separate and payable directly to authorities
- Fees are not contingent on outcomes; we do not offer contingency or success-fee arrangements
- Late payment may result in service suspension
5. Limitation of Liability
While we strive to provide accurate advice and services, we cannot guarantee:
- Successful visa outcomes
- Processing times by government authorities
- Changes in immigration laws or policies
- Third-party actions or decisions
6. Confidentiality
We maintain strict confidentiality of all client information and will not disclose personal details to third parties without consent, except as required by law.
7. Professional Standards
We are committed to maintaining the highest professional standards and comply with all relevant regulations including MARA (Migration Agents Registration Authority) requirements.
8. Termination
Either party may terminate our services with written notice. Upon termination:
- All outstanding fees become immediately due
- We will provide a summary of work completed
- Client files will be returned as requested
9. Governing Law
These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Victoria, Australia.
10. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
11. Contact Information
For questions about these terms, please contact us at:
- Email: info@bansalimmigration.com.au
- Phone: +61 3 9602 1330
- Address: Level 8/278 Collins St, Melbourne VIC 3000